We may collect the following information to provide our services effectively:

Personal details such as your name, email address, phone number, and service address

Account and booking details, including pickup and delivery preferences

Payment information (processed securely via third-party payment providers; we do not store full card details)

Communication records, including emails, messages, or customer support interactions

Your information is used to:

Schedule and manage laundry pickups and deliveries

Process payments and send invoices or receipts

Communicate service updates, confirmations, or support responses

Improve our services, website experience, and customer support

Comply with legal and regulatory requirements

We only collect information that is necessary to deliver our services smoothly.

We do not sell or rent your personal information.

Your data may be shared only with:

Trusted service partners involved in payment processing, logistics, or technology support

Legal or regulatory authorities if required by law

All partners are required to handle your data responsibly and securely.

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, or disclosure.

Payment transactions are encrypted and processed securely through trusted payment gateways.

We use cookies and similar technologies to improve your browsing experience and analyze website traffic.

Essential cookies are required for the website to function properly and cannot be disabled.

Analytics cookies help us understand how visitors interact with our website, allowing us to improve our services.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

While we exercise utmost care in handling and processing garments entrusted to us, certain items may have inherent material weaknesses or defects that are not visibly apparent prior to cleaning. These may include, but are not limited to, delicate fabrics, embellishments, trims, or specialty materials.

We cannot guarantee against:

Color loss or shrinkage

Damage to weak, delicate, or aged fabrics

Normal wear and tear

Any discrepancies in garment count or concerns must be reported within 48 hours of delivery.

Unclaimed garments will be handled in accordance with applicable state regulations.

Jersey Genie is not responsible for items not claimed within 90 days of service completion, in accordance with New Jersey state regulations.

Jersey Genie's liability for any lost or damaged item, if applicable, shall not exceed ten (10) times the service charge for processing that item, in accordance with industry standards and local regulations.

You may:

Review or update your account information at any time

Request deletion of your personal data, subject to legal obligations

Opt out of non-essential communications

For any privacy-related requests, please contact us using the details below.

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date.